Deliveries and Shipping
We use the trusty old Australia Post for delivery of our goodies to you.
The delivery costs for the Australian orders is regular post AUD $10.00 and for express post AUD $15.00. Free regular shipping everywhere in Australia on orders over $50.00. No charge for Local Pick Up from Balgowlah Store.
The delivery costs for New Zealand orders AUD $20.00.
The delivery costs for International orders is AUD $50.00.
All orders once processed will be sent by registered mail with a tracking number. This ensures your parcel is insured. Australian postage will take between 3 – 10 working days. Please contact us if your parcel does not arrive within 10 working days. For international orders please allow between 7 – 14 days for delivery.
Local Pick Up from Balgowlah Store
Once you have placed your order online, we will email you a time when the items will be ready for collection from Balgowlah Store. Address: 294 Sydney Road, Balgowlah NSW 2093. Any further questions please email firstname.lastname@example.org
Damaged / Faulty Goods
All items at Pulp are checked and packaged with care. In the unlikely event that an item is damaged / broken in transit contact us within 24 hours and we will arrange a replacement. The product must first be returned to us within 14 days of purchase. Faulty Goods must be returned with labels intact for an exchange or refund.